Lantern Alliance live help channel

Are you looking for someone who will help you with a griefer problem? Do you have questions about how to set up security for your parcel or sim? We maintain a channel on IRC (Internet Relay Chat) where you can go to get help. Here's how to do it:

  • Enter your nickname in the "Nickname" box
  • Ensure that the "Channels" box says #SLHeroes
  • Enter the numbers you see in the "reCAPTCHA" photo into the box below the photo
  • Click the "Connect" button
  • When the chat window opens, type your question into the box at the bottom and hit the "Enter" key
  • Someone will get back to you shortly.

Please note that there is no security on this chat, so whatever you say in the main window can be seen by whoever is online. If you would like to use your own IRC client to connect to the channel, here is the information:

irc.freenode.net #SLHeroes

Please click the button to open IRC in a separate window.

Start IRC

Why use IRC?

  • It's very simple, with no training needed. You type your message and hit Enter, just like in Second Life (SL) group chat. You can even type "/me likes IRC" and it will show up as "HalJordan- likes IRC" just like in SL chat.
  • We can add people to a channel access list so that they can kick or ban griefers from the channel.
  • No SL open group slot is needed to communicate among many residents.
  • You don't have to be logged in to SL to be able to chat with SL residents.
  • IRC is not laggy at all compared to SL group chat.
  • It doesn't require any special software to be installed on your computer. Just go to the web chat interface and log in.
  • It is so reliable and such a small load on your computer that you can leave it running all the time. Many people do just that so they can look back and see what was said while they were AFK.
  • Although the basic channel setup has no security, we don't really need it. No one will be revealing any secrets on the channel.

How does it work?

  • SL peacekeepers monitor the channel. When a call comes in, they notify multiple peacekeeper groups of the circumstances and location. Multiple Abuse Reports are written and Linden Lab becomes aware of the problem.
  • As time goes by and people get more comfortable with using the channel to get help, residents other than peacekeepers will start monitoring the channel too.
  • As the non-peacekeeper residents become more familiar with Second Life security and the response to griefer attacks, they will start helping people in the channel as well as responding to the attacks and writing Abuse Reports themselves. This is what happens in the Firestorm help group in Second Life, so there is no reason to believe that it won't happen here.
  • As more and more people find the channel and begin providing help for others, the reason for the name of the channel will become clear. In Second Life, some peacekeeper groups dress as superheroes while they provide help to residents and oppose griefers. But really, if everyone jumps in to help others and report the griefers, we are all Second Life Heroes.

Basic IRC information

http://irchelp.org/irchelp/new2irc.html is a good basic introduction to IRC

Registering your nickname

You should register your nickname so you can be sure no one else uses it. Just type this:

  • /msg nickserv register password email

Where "password" and "email" are items you supply. The server sends you an email with a nickserv message and an activation code that looks something like this:

  • /msg nickserv verify register nickname activationcode

You can just copy/paste that into the IRC chat window and it will confirm your registration. Nickserv sends you a response in IRC to confirm your registration. My response said this:
[17:09:34] -NickServ- HalJordan- has now been verified.
[17:09:34] -NickServ- Thank you for verifying your e-mail address! You have taken steps in ensuring that your registrations are not exploited.

After you're registered, you can also set "enforce" on your nickname to have NickServ force users to identify to the account within 30 seconds in order to continue to use it:

  • /msg NickServ SET ENFORCE ON

Here's what you (or anyone) will see when you sign in with your registered nickname:
[20:56:42] -NickServ- This nickname is registered. Please choose a different nickname, or identify via /msg NickServ identify <password>.
[20:56:42] -NickServ- You have 30 seconds to identify to your nickname before it is changed.

Want to register a second account? Here's the Freenode recommended way that is much easier than what we did above. Change your nickname to the new nick that you want. I registered Kilowog like this:

  • /nick Kilowog

Then "identify to your primary account:"

  • /msg nickserv identify haljordan- password

Chanserv responds like this:
[04:25:54] -NickServ- Nick Kilowog is now registered to your account.
The new account uses the same email address and has the same powers as the original account.

Once you have registered your nickname, contact Hal Jordan (GreenLantern Excelsior) and he will set you up with channel operator and other permissions by adding you to the channel access list. When that's done, you will be able to protect the channel from spammers and trolls and griefers by setting yourself as a channel operator (op). If you are signed in, you "op" yourself like this:

  • /msg chanserv op #slheroes

Chanserv will respond as follows:
[17:42:59] * ChanServ sets mode: +o HalJordan-
Then instead of "HalJordan-" your name will show up on the list as "@HalJordan-". The Freenode staff recommends that you don't stay "opped" in the channel, so when your enforcement is done, please revert back to a regular user like this:

  • /msg chanserv deop #slheroes

Channel operations

Join a channel

  • /join #channel

Leave a channel

  • /part

Leave IRC

  • /quit

Private message to a user

  • /msg username message

Open private chat session to a user

  • /query username message

Kick a user out of the channel

  • First op yourself (/msg chanserv op #slheroes)
  • Then click the user's name in the list at the right of the page and select "Kick"
  • Then deop yourself (/msg chanserv deop #slheroes).
  • Don't keep kicking a troll or spammer from the channel repeatedly. If they come back more than once or twice, ban them.

Ban a user from the channel

  • First op yourself (/msg chanserv op #slheroes)
  • Then type "/whois username" to get the user's information, it will look something like "Twonky is ae11dcf0@gateway/web/freenode/ip.174.17.220.240"
  • Then type "/mode #slheroes +b nick!user@host," example "/mode #slheroes +b Twonky!ae11dcf0@gateway/web/freenode/ip.174.17.220.240"
  • Then deop yourself (/msg chanserv deop #slheroes).

Get list of banned users

  • /mode #slheroes +b

Information about Freenode

Other hypergrid-related channels on Freenode

  • irc.freenode.net #aurora
  • irc.freenode.net #aurora-dev
  • irc.freenode.net #awg
  • irc.freenode.net #lbsa
  • irc.freenode.net #libomv-dev
  • irc.freenode.net #opensim
  • irc.freenode.net #opensim-core
  • irc.freenode.net #opensim-dev
  • irc.freenode.net #opensl
  • irc.freenode.net #osgrid
  • irc.freenode.net #osgrid-dev
  • irc.freenode.net #osgrid-ops
  • irc.freenode.net #phoenixviewer
  • irc.freenode.net #phoenixviewer-dev
  • irc.freenode.net #replex
  • irc.freenode.net #SingularitySL

References: